We provide Three (3) avenues of Technical Support Facilities for our Subscribers these are:
1. Web - Online Documentation
Our Online Documentation contains detailed information and instructions for just about everything a Subscriber might need to be able to administer all the available Virtual Host Server resources of our company.
Our Online Documentation includes a Start-Up Instructional Guide for those who are new to our Virtual Hosting Services; an Advance Instructional Guide for those who are in need of special server settings and configurations; and a Troubleshooting Guide for those who want to have a hands-on diagnosis on their Technical Problems.
2. Email - email@example.com
If answers or solutions are not readily available on our Online Documenation, Subscribers have the option / alternative to send a HELP ME EMAIL to our Technical Support Group at Email Address firstname.lastname@example.org which is
available to our Subscribers on a 24 / 7 / 365 availability basis.
3. Phone - (+632) 501-2190
Live Technical Support over the Phone is available to our Subscribers from Monday to Friday between 9:00AM to 6:00PM. Subscribers may request, in advance, for a Special Live Technical Support over the Phone beyond 6:00PM and during weekends (Saturday / Sunday) or Public Holidays.