FAQs About FTP

Question: Which FTP servers does HC supports.
Click For Answer See the version check list for the list of supported FTP servers.

Question: When I try to FTP, I get error NO ACCESS.
Click For Answer This problem is infact with the Group Policy for Users group. To resolve this issue, you have to assign Log On Locally rights to Users group. How to assign Log On Locally right? Consult your network administrator or Windows 2000 help.

Question: When you create a Host Admin it creates a virtual dir under MS FTP named after the user name. That's fine, but why does it also create a virtual dir for each domain under MS FTP. 
Click For Answer ANSWER HERE

Question: I want to import Serv-U ftp sites into HC but when I try to import Serv-U sites, there is nothing to choose in Existing Serv-U Sites select box. What could be missing.
Click For Answer You should provide the correct Serv-U.ini file path in HC settings. If this path is nor given or is incorrect, HC will not be able to find existing Serv-U sites.

How To Set Serv-U.ini path.

Question: When I try to FTP to my web site, the login is denied and I get "Home Directory Inaccessible" message.
Click For Answer You need to grant Log On Locally Rights to User group.

Granting Log On Locally Rights

1. On the Windows 2000 Desktop, right-click the My Computer icon.

2. Select Manage.

3. In the left pane of the Computer Management tool, double-click System Tools.

4. Double-click Group Policy, then Computer Configuration, then Windows Settings, Security Settings, Local Policies, and then User Rights Assignments. Figure 1 shows where in the Windows 2000 Computer Management tool to set user rights.




5. In the right-hand pane of the Computer Management tool, double click Log on locally.

On the Log on locally screen, you'll see a list of users for that computer and a box to the right of the user name, under the heading Local Policy. Figure 2 shows how to set the Log on locally permission.



6. Select the Local Policy box for the user or verify that the box has been selected.