FAQs About General Questions

Question: How to change default page that HC creates after site creation.
Click For Answer You may change the default page that HC creates after site creation.

There is a file named inc_addsite.asp in the common folder of HC installation directory. Open the file and find a function called CreateDefaultPage() which creates the default page. You can alter the default page in this function. This method needs some scripting knowledge and is recommend only if you know about ASP.

HC allows each reseller to have his own page template on site creation. To set reseller's own template, follow the procedure below

1. Login as Reseller, select the Admin Settings.

2. Click on Folder Scripts Copy On Site Creation and there specify the path (e.g. C:\MyTemplate ) from where the templates should be copied to each new domain. Name the template default.htm. HC will copy each reseller's own template from the path given above to the new domain folder.
 

Question: Hosting Controller was installed successfully but I am not able to login into Control Panel. It gives me User Not Found in Database error. But the user is present in both database and operating system accounts.
Click For Answer Check and make sure that your machine name does not include special characters such as dash, underscores etc. e.g. Server_001987.  This is proven to be a problem as the ADSI fails to retrieve the machine name. Change the machine name to something which should not include special characters and then try to login.

Question: From where I can download ADSI.
Click For Answer Download ADSI from Microsoft web or click here.

Question: How to configure DCOM. 
Click For Answer To configure DCOM, please follow the steps below.

1. Click on Start Menu in Windows, click Run and enter DComCnfg.

2. In Distributed COM Configuration Properties dialog, select HostingController from application tab, and click on Properties .

3. Select General tab and set Authentication Level to (None).

4. Select Security tab and click radio button Use Custom access Permissions, click Edit and add Everyone with Allow Access permission. click Ok.

5. Select radio button Use Custom Launch Permissions, click Edit and add Everyone with Allow Launch permission. click Ok.

6. Select radio button Use Custom Configuration Permissions, click Edit and add Everyone with Full Control permissions. click Ok.

7. Click Apply button to apply the changes.

Question: Given that HC uses NT users for authentication, are we required to buy one NT CAL for each hosting account, Or for each account owner that is logged in simultaneously, Or are licenses not required. 
Click For Answer You do not need to buy one NT CAL for each hosting account, as the accounts created by HC are on the server itself and no client access license is required. It is required only if you setup your Mail and DNS on separate boxes, in that case you will have to buy a license for each server, but still not a separate license for each user created on the server.

Question: Do you need to install ADSI 2.5 or ODBC3.0 if your running Win2000 Server.
Click For Answer No, you don't need to install ADSI or ODBC it you are running Windows 2000.

Question: I have customised HC pages on my local machine and have uploaded the HC files to a folder say admin on the remote site. When i access the HC using http://www.mysite.com/admin, I am able to see all the features provided with HC but, while creating new users I get an ACCESS DENIED error.
Click For Answer: You must change the anonymous user from IUSER_Machine to the AdvWebAdmin user for the HC virtual directory, in your case the virtual directory name is Admin.

Question: Installation asks me to start the Hosting Controller service. Why is that ? I run the HC without it, and everything seems to work very fine.
Click For Answer If you are running DNS or Mail on secondary server, then you are required to run Hosting Controller service which is a DCOM service and responsible for managing DNS and Mail on secondary server.

Question: We intend to keep Mail and DNS on remote server. i.e. WWW & FTP on one server and Mail and DNS on another Server. Is that a good idea ? I could make DNS to work on remote server.
Click For Answer Yes, it is a good idea to keep Mail and DNS on server other than Web Server. HC supports distributed environment and you can easily host IIS, DNS, Mail and SQL server on different machines.

Question: What are the settings needed for keeping Mail and DNS on Remote server.
Click For Answer If you are going host DNS or Mail or both on a machine other than web server, you need to download and install HC secondary setup on the machine where you intend to run Mail and DNS.

After installation you need to do few settings.

See Setting DNS ( Remote ) Server section for configuring DNS.

See Setting Mail On Secondary Server section for configuring Mail.
 

Question: You say that Hosting Controller requires WSH and ADSI. Does this mean that the win2000 server has to be a Domain Controller.
Click For Answer HC does not necessarily requires Windows 2000 to be a domain controller. ADSI is installed by default on Windows 2000. If you are using NT 4, then you may need to download ADSI from Microsoft web site.

Question: What is Reseller DNS option for. Do I have to setup name servers for resellers.
Click For Answer You actually don't setup name servers for resellers. When you choose that option it will make the entries on the DNS files (Zone Files) to have different name servers than your server's default name servers.

You usually do this when your reseller has his name servers located somewhere else, where he can edit his name servers.

Question: Does HC provides any sort of reporting on web sites stats such as site specific disk space and bandwidth.
Click For Answer HC supports many industry standard web site statistics servers such as MediaHouse, Webtrends and Webalizer. WebAlizer statistics server is shipped free with Hosting Controller. These stats servers can be used to monitor site statistics.

Question: Is HC linked to perform any e-commerce functions for processing online orders.
Click For Answer Yes, HC allows online transactions through Cyber Cash. Support for other online transactions gateways will be added very soon.

Question: Can my users have their own fully featured control panel.
Click For Answer Yes, your clients have access to the control panel. They will access at Web Adminlevel. When the domain is created, HC automatically creates a virtual directory with the name Admin for control panel access. This control panel can be accessed via http://www.domain.com/admin.

Question: Are we allowed to modify the Hosting Controller, like graphics and functionality.
Click For Answer Yes, you can alter the Hosting Controller the way you want it to be. If you need any help with the scripts for alteration, we will be more then happy to help you understand them.

You may change the template in either one of the following two ways.